Thursday, August 6, 2009

very sneaky Starbucks

I thought this was really interesting:
Stealth Starbucks: Seattle-based coffee giant opening neighborhood shops in disguise

One Starbucks location "is being rebranded without visible Starbucks identifiers, as 15th Avenue Coffee and Tea. Two other stores in Starbucks' native Seattle will follow suit, each getting its own name to make it sound more like a neighborhood hangout..."

Generally a reputable brand wants to be identified as themselves - their logo is a mark of the quality their consumers have come to expect from their products. Signaling is important here. This is such a powerful influence, we have trademark law to prevent others from using the all-powerful logo.

So what happens when your logo marks your brand so well it becomes a problem, and what it connotes to consumers isn't desirable anymore? Coffee drinkers apparently want a local joint, not big corporation. Can you keep peddling your product, but under a different brand image - not going to the trouble to reinvent your brand - but just covering it up? Will the consumers suspect (as Steve Johnson expects they will) the truth? And will it cause feelings of betrayal - or a realization for the consumer that the brand might be what he actually wanted? Maybe Starbucks will tell us.

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